Description Item 100% like the picture shown It is used to repair the springs of Sax and clarinet. Material: steel Package Includes: 2pcs repair tools Payment 1.We only accept payment via PayPal, other payment is not acceptable. 2.If you don’t have PayPal account, please register through http://www.paypal.com before you bid our items. 3.Please make sure your shipping address is the same of your eBay address before you pay. We will not be responsible for such a case if you change you shipping address as we have shipped your items out. Shipping Details 1.We only ship to confirmed eBay address, your eBay address must match your Shipping address. 2,All items are available for shipping within 1-2 business days after receiving the payment. Please be aware that weekends are not business days. 3.Any non-received items caused by invalid address registered on PayPal are not in our full refund or replacement policy. Shipping fee has including the local handing and packaging fee. 4.For USA customers, the logistics of ePacket delivery from China(order exceeds $5), it normally will arrive in 7-12 working days. For Australia customer,if you choose UBI delivery from China.it normally will arrive in 7-15 days.For other customers, the logistics of Economy Int'l Shipping method, may take 10-20 working days. You know international shipping may take some more days, please generous understand it. 5.Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying; 6.We try our best to provide you the most reliable, affordable shipping service. But sometimes international delivery is highly depended on the local customs, post service, severe weather or peak seasons; 7.Over 5 weeks, if you haven’t received the item, please contact us immediately for further assistance. Return & refund Policy 1.We provide a 30 days return/exchange policy for our products. 2.The buyer can choose between a refund or an exchange to his/her product. 3.In case of defectives found, only factory defects are accepted as the reason of return. 4.The package of the returned item(s) must be completely intact, and all accessory(s) inside the package must be original and in perfect condition. 5.We do not cover the postage costs for returned defective items. 6.Items returned must be received within 30 days from purchase. No refund or replacement is issued after this period of time. 7.Please allow up to 7 working days for your return to be processed after it is received by us. 8.We are extremely fair, and in the rare event of something out of the ordinary happening, we will gladly work with you to find a solution. Our Guarantee Your satisfaction is guaranteed! 1.We offer a 100% Satisfaction Guarantee on all sales. If you are not happy with your purchase for any reason, please contact us within 7 days of receipt of your item, or email us to share your concerns. As mentioned before we are extremely fair and will happily work with you to find a solution to any problem. 2.As you can tell from our feedback, pretty much every single one of our customers is a happy one. So in the rare case something does go wrong, before leaving a negative feedback, contact us so we can help you and make things right! |